Western Union: Self Service 1.2

You work hard enough for your money. That's why we’ve made it easier for you to manage your finances from anywhere.

Whether you need to locate the nearest Western Union agent, track a money transfer to a loved one, or require information on fraud protection – we have you covered!

Find a Western Union location

• What are Western Union agent locations?
  Western Union agent locations are independent businesses that offer money transfer services on behalf of Western Union.
• When are Western Union services available?
  Each Western Union agent location sets its own operating hours, with some offering extended or 24-hour service.
• How do I find a Western Union agent location?
  You can conveniently use our app or visit the main menu on www.westernunion.com

Track your transfer

• Stay informed about your transferred funds with your 10-digit tracking number (MTCN). If you don't have it, follow these 3 steps:
  1. Go to ‘Track a Transfer’ and select ‘Don’t know the MTCN?’
  2. Enter the Sender’s phone number or both the Sender and Receiver names.
  3. Add the date of the money transfer and select ‘Continue.’

Protect yourself from fraud

• The best defense against fraud is only assisting verified family and friends and confirming emergencies before any transaction. Once funds are picked up by the receiver, refunds are generally not available, even in cases of fraudulent transfers.
• Beware of these common money transfer scams involving individuals:
  - Grandchild, friend, or family member requesting emergency assistance without prior confirmation
  - Lottery or prize winnings schemes
  - Online acquaintances seeking financial aid
  - Internet purchase scams
  - Employment opportunities that require payments
  - Rental property offers that request upfront fees
  - Requests for credit card or loan payments in advance
• If you suspect fraud, contact your local Western Union Agent for assistance.

Get in touch with us

No matter your inquiry or issue, we are here to assist. Reach out to a Customer Care representative today.